Frequently asked questions
Order
For orders over €59, delivery is free. For orders up to and including €59, we charge €7 in shipping costs.
Please note, delivery to an upper floor is not possible. The transport company only delivers to the sidewalk/front door.
You can expect the quickest response via the chat on our website. You can also always email us at nadia@largofit.com.
Fancy a chat on the phone or a quick WhatsApp message with us? That's also possible! During office hours, we can be reached at +32 11 15 51 57
Would you rather send us a good old-fashioned letter or drop by our store? You can find us at Largo Fit, Stadsheide 3, 3500 Hasselt, Belgium.
If your order has not yet been shipped, you can contact us to inform us of any changes.
If your order has not yet been shipped, you can cancel it without any problems. Just let us know and we'll take care of it.
Payment
Yes, this is possible by credit card. The amount of your order will be reserved and only debited after delivery.
Once we have successfully processed your return, you will receive your refund within 5 working days, via the original payment method.
Unfortunately, you cannot pay with eco-cheques at this time.
Delivery
You can check the current delivery status of your parcel via the track and trace link you received when your order was shipped.
For orders up to 30 kg, you can expect delivery within 2-3 business days (after your shipping confirmation). For larger or heavier orders, please allow 3 to 4 business days (after your shipping confirmation) for delivery.
Generally, we observe that your order is delivered on the next business day after it has been shipped.
Please note, delivery to an upper floor is not possible. The transport company only delivers to the curb/front door.
You can also collect your order from our store in Hasselt, Belgium. The pick-up option is available at checkout.
For orders over €59, delivery is free. For orders up to and including €59, we charge €7 in shipping costs.
Returns
Within 30 days of receiving your order, you have two return options:
- You can exchange your product for another product.
- You can return the product and have your money refunded.
1. You register your product with us for return.
2. Prepare your product for return. Ensure the product is packed as well as possible, preferably in its original packaging. No longer have the original packaging? No problem, pack the product as well as possible and upon receipt, we will determine any depreciation based on the condition of the product.
3. Include the return form with your return shipment.
4. Deliver the return to the shipping partner and then await a message from us regarding the status of the return.
Warranty and repairs
If your product shows a defect or manufacturing error within the warranty period, we will always provide a free part.
Is the product defective due to your own fault? We will still assist you with the repair. However, you will have to pay for this. In this case, we will first examine your product and provide a quote for the repair. You can then decide whether you want to proceed with the repair.
Do you have another question?
If we still haven't answered your question, you can contact us using the options below. We will then answer your question as soon as possible.
